Healthwatch want to hear about experiences of calling for an ambulance in an emergency.

Press release 14 June 2022

Concerns about the ambulance service performance in Shropshire, Telford & Wrekin have been widely reported but the local health care champions, Healthwatch Shropshire and Healthwatch Telford & Wrekin want to hear the stories behind the statistics. They want to hear about where things have gone well and where things have not gone so well.

Lynn Cawley, Chief Officer of Healthwatch Shropshire, and Barry Parnaby, Chair of Healthwatch Telford & Wrekin, explained, “We share patient experience with service providers, those who pay for the service and those who regulate services such as the Care Quality Commission to ensure the patient voice is at the centre of efforts to improve services.

We know that the demand on urgent care is high at the moment and it is having an impact on the whole health and care system. We want to understand how the current strains on the ambulance service are impacting people’s health and lives. We urge people to tell us about their experiences and help to make a difference. Call us 01743 237884 or get in contact online  or .”

Rachel Robinson, Director of Public Health at Shropshire Council said, “We are aware of residents’ concerns around ambulance response times and urgent care across Shropshire, Telford and Wrekin.  This call to action from Healthwatch will gather patients and cares experiences to inform planning, improve services and outcomes across Shropshire, Telford and Wrekin.”

Liz Noakes, Telford & Wrekin’s Director for Public Health, added:   “I would urge patients across Shropshire, Telford and Wrekin to support Healthwatch in this initiative and share their own, personal experience of calling for an ambulance in an emergency. Make sure your voice and views are heard on such an important issue, impacting lives.” “

Healthwatch Shropshire and Healthwatch Telford & Wrekin are the independent health and social care champions in the county. They gather the views and experiences of patients, service users, carers, and the general public about services including hospitals, GPs, mental health services, community health services, pharmacists, opticians, residential care and children’s services.  Healthwatch also has statutory powers that they can use to influence service provision by encouraging improvements.

Watering Contract (St Martins)

Posted on behalf of St Martins Parish Council

St Martins Parish Council is looking for someone to water the 20 pole mounted hanging baskets, the War Memorial flower tubs (by Stans car park), the village green (Memorial Garden) and the flower boxes by the miner’s seat opposite St Martins Village Hall.

This is a paid contract which you will need a vehicle to carry the water tank which will be provided. The flowers need to be watered at least 3 times a week, but depending on the weather, possibly more. It takes approximately two hours to water everything. You can choose when to water, but advise to avoid peak traffic times, last years contractor chose to split the job into two runs alternating every night. Start date yet to be agreed.

For further information please contact Councillor Helen Williams on 07599 309889.

Edward Davies, St Martins Parish Clerk.

Keep on Moving Shropshire

Keep on Moving Shropshire is an event aimed to encourage over 55s to keep moving through opportunities to try health and wellbeing initiatives. It takes place at Shrewsbury Sports Village on 8th May 2022. Why not go along and have a go, and find out about fun and health activities near you?

Keep on Moving Shropshire event poster given event details and showing images of people taking part in sport and wellbeing activities.

Derwen College Sponsored Walk and Summer Fete – Saturday 28th May

Anna with sponsored walk advertising banners.

The popular Derwen College sponsored 10k Walk and Fun Run returns even bigger and better after two years absence due to the coronavirus pandemic.

Organisers of the event are excited to be welcoming visitors to the Derwen College campus in Gobowen, near Oswestry, for what will be a fun-packed event for the whole family to enjoy. All funds raised from the event will be used to support people with special educational needs and disabilities (SEND) who work, study and live at Derwen.

For the first time ever, this year’s walk will be combined with the Derwen College Summer Fete, with both events taking place on 28 May from 10am.

As well as a great 10k sponsored walk and fun run, which starts and finishes at Derwen College, there will also be a summer fete taking place at the campus. Entertainment will include a bouncy castle, lots of games and activities, and a food and craft fair featuring some of the best local artisans.

Derwen College will also be showcasing its own food, and for the occasion will be selling over 10 flavours of homemade Derwen ice-cream. Also on sale will be special edition jams and chutneys to mark the Queen’s Jubilee.

Derwen College fundraiser Anna Evans said: “We are absolutely delighted to welcome supporters, students and the whole community back to our ever-popular Sponsored Walk and Fun Run. To celebrate our return, the event is going to be bigger and better than ever before. We have combined our two favourite events – the sponsored walk and Summer Fete – to create a Super Saturday with something for everyone.

“We’re hoping to see a record number of walkers and runners signing up, as well as lots of shoppers and visitors coming along to enjoy the fun. Ultimately, we also hope to raise lots of money for Derwen College Charity.”

More information about this event is available via the Derwen College website at or by calling Derwen College on 01691 661234.

Increased levels of pharmacy appointments launched to improve GP access in Shropshire, Telford and Wrekin

Press Release from NHS Shropshire Telford and Wrekin Clinical Commissioning Group 18 March 2022

A national service to improve access to more complex GP appointments, by referring patients with minor illness to pharmacists for treatment, has been launched by NHS Shropshire, Telford and Wrekin Clinical Commissioning Group (CCG).

The NHS GP referral to Community Pharmacist Consultation Service (CPCS) has been introduced to the county to improve access to appointments and provide more convenient treatment closer to patients’ homes.

The county’s local healthcare commissioners are now rolling out the service where patients with minor illnesses, such as skin rashes, aches and pains, will be offered a same-day appointment with a local Community Pharmacist in the first instance. 

All referrals to the service will be managed by a receptionist within the practice, specifically trained to refer patients to the best healthcare professional for their needs. Brief details of the patient’s minor illness symptoms will be taken and, if the patient agrees, a referral will be sent to their pharmacy of choice.

Patients will then be telephoned by the Community Pharmacist within an agreed time to discuss symptoms and advise upon treatment options. Should a patient need to be escalated or referred to an alternative service following consultation, this can be quickly and easily arranged by the pharmacy.

Claire Parker, Director of Partnerships at NHS Shropshire, Telford and Wrekin CCG, said: “The Community Pharmacist Consultation Service (CPCS) will be of huge benefit to many of our patients as it will help to free up GP appointments for patients with more complex health needs.

“Pharmacists are a valuable member of the primary care team in Shropshire, Telford and Wrekin, alongside our GPs, practice nurses and physiotherapists, and this service will help to utilise their skills even more.

“Pharmacists are highly trained and skilled clinicians, experienced in treating common illnesses and complaints and can provide free, confidential, expert advice. Many pharmacies can also prescribe medication and are often open at evenings and weekends. 

“This new service is part of our overall aim to raise awareness of the many different and specialist healthcare professionals we have at our disposal within GP practices in the county. It is aimed to ensure that everyone has access to treatment at the right time and by the right healthcare professional for their needs.”

Shropshire residents and businesses urged to share experience of 2022 floods to build case for flood protection 

Last week Shropshire was once again hit by very serious flooding affecting hundreds of homes and businesses across the county.

For many this will be at least the third time in just three years, they have been flooded. Three of the five worst recorded flood events on the River Severn have been since 2020.

Shropshire Council wants to further help these people and businesses affected by flooding. The best way to do so is through effective long-term measures. Shropshire needs more help from Government and the Environment Agency, who have a responsibility to respond to flooding from the River Severn, to fund these measures desperately needed to stop the annual cycle of misery of flooding in Shropshire.

The more information the council has about how these floods have affected people and businesses in Shropshire, the stronger case it can make to Environment Agency and to the Government.

The council has asked us to help get the community, particularly those who have been flooded, to tell the council about it using a simple form at This will gather vital information, as well helping the council to better plan its services to support people and businesses when flooding happens.

Anyone not online, can call the council on 0345 6789006 (8am until 6pm, Monday to Friday) to share their experience of flooding.

This will be invaluable to make case for flood protection measures for Shropshire more strongly than ever and reduce the risks of more people’s live being ruined by floods.

The Fraud and Scam Bulletin – February 2022

Your monthly update from West Mercia Police on the latest Scams and Frauds


Nearly 9,000 victims of dating scams were reported to Police in 2021 and the estimated loss to victims was nearly £100m.

More concerning is the fact that this is only the tip of the iceberg, as many victims do not report the scams through embarrassment or shame, or even do not realise that they are victims at all.

How does it work?

Romance frauds involve a criminal engaging in a romantic relationship with the sole aim of manipulating their target in order to devastate them financially.

Fraudsters will use any tactics they can to identify and exploit a victim’s vulnerabilities, hopes and romantic aspirations; engaging in emotional and psychological manipulation long before any financial exploitation takes place.

By the time the fraudster asks for money, the grooming process means that the victim is unlikely to recognise their intentions as criminal, and believe that they are in a genuine romantic relationship, despite often not having met their “partner”.

Many scammer approaches are happening outside of Dating Sites and Apps as well, including social media, poetry forums and even phoning wrong numbers to engage in conversation.

Criminals go to great lengths to use fake profiles in an attempt to build seemingly genuine relationships, before appealing to your compassionate side to ask for money.

Warning Signs

• Criminals use fake identities to trick you into sending them money
• Is their profile inconsistent with what they tell you?
• Have they asked you for money before you’ve met in person?
• They may claim to be stuck overseas or pretend to need money for a personal or family emergency
• Take Five before making loans or giving gifts to someone you’ve never met

So beware of romance scams when looking for love online. Check if someone is really who they say they are by reverse image searching their profile picture (possible on the search bar of some image search engines

Take Five To Stop Fraud

  • Stop: Taking a moment to stop and think before parting with your money or information could keep you safe.
  • Challenge: Could it be fake? It’s okay to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
  • Protect: If you think you’ve been a victim of fraud, contact your bank immediately and report it to Action Fraud online at or by calling 0300 123 2040.

For further information visit:


A new source of advice is now available online and is open to any persons interested in enhancing their knowledge, and understanding of the dangers of Fraud in the UK.

Please use the links below to sign up to any of these quarterly sessions.

Fraud-Buster: Fraud Safety webinar suitable for everyone. Tuesday 22nd March 10am

Fraud Buster: Fraud Safety webinar suitable for everyone. Tuesday 26th April 2022 2pm

Password Advice – an update from West Mercia Police

Forgot something? Don’t let it be your password

23 million users used 123456 as a password!

Whether it’s your Facebook, Amazon, or Netflix account, the explosion in popularity of online apps and services means more and more of us have to remember an increasingly long list of passwords. 

Unfortunately, some of us cope with this challenge by resorting to practices that leave our data, devices and money at risk – by using the same password across multiple accounts, or by creating simple passwords that could easily be guessed by hackers. Bad password practice is more prevalent than you might think – the UK’s National Cyber Security Centre carried out analysis of passwords leaked in data breaches and found that more than 23 million users worldwide used 123456 as a password. You can read more about it here:

Here are some top tips that will make your life easier and your online accounts more secure:

1: Creating memorable passwords

A good way to create strong, memorable passwords is by using 3 random words. But remember, don’t use words that can be guessed (like your pet’s name). You can include numbers and symbols if you need to. For example, “RedPantsTree4!”

2: Saving passwords in your browser

Saving your password in your browser means letting your web browser (such as Chrome, Safari or Edge) remember your password for you. 

This can help:make sure you do not lose or forget your passwordsprotect you against some cyber crime, such as fake websites

It is safer than using weak passwords, or using the same password in more than one place.

Here are some useful links on how you can start saving passwords in your browser: Google ChromeMicrosoft EdgeFirefoxSafari.

3: Email account passwords

If a hacker gets into your email account, they could:reset your other online account passwordsaccess personal information you have saved about yourself or your business

Your email password should be strong and different to all your other passwords. This will make it harder to crack or guess.

Need help changing your email account password? You can use these links to find step by step instructions: GmailYahoo! MailOutlookBTAOL Mail.  

For more of the government’s latest advice on how to stay secure online, visit the Cyber Aware website: